Refund policy

We have a 14-day return / exchange policy, which means you have 14 days after receiving your item to request an exchange.

To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start an exchange, you can contact us at info@besoshade.com. 
We will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.  Please note that you will be charged shipping for the items you return.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
We offer exchanges for all gifts and purchases.  We need to receive the merchandise back within the 14 day period. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, then we can issue you an exchange.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the exchange was approved or not. Once approved, we will issue you a refund on your credit card minus the shipping.

 You can always contact us for any questions at info@besoshade.com.